Ultimate Electrical Services – Privacy Policy

 

The Policy:

This privacy policy is for Ultimate Electrical Services of 61 Hibbert Road, Harrow, London, HA3 7JU and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act). This policy will explain how we process, collect, manage and store your personal details and how your rights are adhered to. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

This website and we comply with the DPA (Data Protection Act 1998) and already comply with the GDPR (General Data Protection Regulation) which comes into effect from 25th May 2018.  We will update this policy accordingly after the completion of the UK’s exit from the European Union.

What data we may gather:

We may collect the following information:
• Name and Job Title
• Contact information including email address
• Information such as address and postcode
• Website usage data
• Other information relevant to client enquiries

How we use this data

Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services.

Specifically, we may use your personal data:
• For our own internal records.
• To contact you in response to a specific enquiry.
• To contact landlords and tenants
• To send reminders for certifications or services
• Essential part of daily runnings
• If we sell the business it can be used for the same purpose

How long is your data kept for?

Any personal data held by us for reminders and service update notifications will be kept by us until such time that you formally notify us that you no longer wish to receive this information.

Security and how we store your data:

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
• In physical files ( invoices only for 6 years due to tax purpose )

All physical files are locked in a lockable filling cabinet in a locked office with CCTV

Controlling the information about you

When you fill in a form or provide your details on our website or through an opt in email, you will see one or more tick boxes allowing you to:
• Opt-in to receive communications from us by email, telephone, text message or post.
• Agreement of our Terms & Conditions
• If you have agreed that we can use your information, you can change your mind easily, via one of these methods:
• Send an email to info@ultimate-electrical-services.co.uk

We will never lease, distribute or sell your personal information to third parties unless we have your permission, or the law requires us to do so. Any personal information we hold about you is stored and processed under our data protection policy in line with the Data Protection Act 1998. If you still feel that your personal data has not been handled appropriately according to the law, you can contact the ICO and file a complaint with them.

Use of Cookies

This website uses cookies to better the user’s experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of/saving of cookies on their computer/device.

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie
control system if available upon their first visit.

We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
• Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system or similar marketing tools. This is done in accordance with the regulations named in ‘The policy’ above.

Shortened URLs

URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: https://goo.gl/6TkzX3). Users should take caution before clicking on  shortened URL links and verify their authenticity before proceeding. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conducts themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller for this website is:
Manesh Halai
Director
Ultimate Electrical Services
Telephone: 02036335767
Email: info@ultimate-electrical-services.co.uk

Resources & Further Information

● Data Protection Act 1998

Changes to our Privacy Policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes.
Instead, we recommend that you check this page occasionally for any policy changes.